Privacy Policy

This Privacy Policy explains how Vanbury AI (“we”, “us”, or “our”) collects, uses, and protects information when you interact with us, including when you message businesses that use our services on Facebook Messenger and Instagram.

By using our services or communicating with a business that uses Vanbury AI, you agree to the practices described in this Privacy Policy.

1. Who We Are

Vanbury AI

Website: https://vanburyai.com/
Email: vanburyai@gmail.com

We provide tools that help businesses automatically respond to messages on platforms such as Facebook Messenger and Instagram.

2. Information We Collect

We may collect various types of information depending on how you interact with us or with a business using our services.

2.1 Information You Provide Directly

When you message a Facebook Page or Instagram account that uses Vanbury AI, we may receive:

• Your name and profile information (as provided by Meta/Facebook/Instagram)
• Your username or handle
• The content of your messages, including text, images, and other data you send
• Any contact details you choose to provide (such as email or phone number)
• Any other information you voluntarily provide in a conversation

2.2 Information Collected Automatically

When you visit our website or interact with our services, we may automatically collect:

• Device and browser information (e.g., browser type, device type, operating system)
• IP address and general location (e.g., city/region)
• Log data (e.g., access times, pages viewed, referring URLs)
• Usage information related to how our services are accessed and used

This information may be collected using cookies, pixels, log files, and similar technologies.

2.3 Information From Third Parties (Including Meta)

If you interact with a business through Facebook Messenger or Instagram, we may receive certain information from Meta’s APIs (subject to your settings and permissions), such as:

• Public profile information (name, profile picture, username, etc.)
• Your conversation history with that Page or account
• Any data that the business has chosen to sync with our tools

We only access the data that is permitted and necessary to provide our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and operate our services – Responding to your messages on behalf of the business you are contacting, routing your inquiries to the correct workflows or team members, and delivering automated responses.
• To improve and develop our services – Analyzing usage trends and interactions to improve accuracy, performance, and reliability.
• To communicate with you (indirectly through the business) – Sending you responses, updates, or follow-up messages related to your inquiries.
• To maintain security and prevent misuse – Detecting, investigating, and preventing fraud, abuse, or security incidents.
• To comply with legal obligations – Responding to lawful requests from authorities and fulfilling legal, regulatory, or contractual requirements.

We do not sell your personal data.

4. How We Share Your Information

We may share your information in the following situations:

• With the business you are messaging – Your messages and related information are shared with the business whose Facebook Page or Instagram account you contacted so they can see and respond to your communication.
• With service providers – Third-party vendors who help us host, operate, analyze, or secure our services (e.g., hosting providers, analytics tools, infrastructure providers). These providers are only allowed to use your data to perform services for us and must protect it.
• For legal reasons – If required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Vanbury AI, our users, or others.
• In a business transfer – In connection with any merger, sale of company assets, financing, or acquisition, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

5. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Support the business you have contacted
• Comply with legal obligations
• Resolve disputes and enforce agreements

We may anonymize data for analytical or statistical purposes, in which case it will no longer be tied to you.

6. Your Choices and Rights

Depending on your location and applicable laws, you may have rights such as:

• Accessing the personal data we hold about you
• Requesting correction of inaccurate data
• Requesting deletion of your data
• Objecting to or restricting certain processing
• Withdrawing consent where processing is based on consent

You can also manage some of your privacy settings directly in Facebook or Instagram. To exercise your rights or make a request, please see the “Data Deletion Requests” section below.

7. Data Deletion Requests

You can request that we delete data associated with you by contacting us.

To request deletion of your data, please:

1. Send an email to vanburyai@gmail.com with the subject line: “Data Deletion Request”.
2. Include:
   • Your full name
   • The platform you contacted us through (e.g., Facebook Messenger, Instagram)
   • Your username/handle
   • Any relevant details that help us locate your data (e.g., the business you messaged, approximate date of conversation)

Once we receive a valid request, we will verify your identity (if necessary), locate the relevant data, and delete or anonymize it unless we are required to keep it for legal reasons.

In some cases, we may direct you to contact the specific business/page owner if they control your data and we act as a processor on their behalf.

8. Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal data, please contact us at vanburyai@gmail.com, and we will take steps to delete such information where required by law.

10. International Transfers

Our services may be operated from and data may be stored on servers located in different countries. By using our services or messaging a business that uses our tools, you understand that your information may be transferred to and processed in other jurisdictions, which may have different data protection laws than your country.

We take steps to ensure that appropriate safeguards are in place when transferring data, where required by law.

11. Third-Party Services (Including Meta Platforms)

Our services integrate with third-party platforms such as Facebook and Instagram. Your use of those platforms is also governed by their own terms and privacy policies.

We encourage you to review:

• Facebook’s data and privacy policies
• Instagram’s data and privacy policies

We do not control how Meta (Facebook/Instagram) handles your data on their platforms.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Vanbury AI
Email: vanburyai@gmail.com
Website: https://vanburyai.com/